ChamadaSlot Privacy Policy 2026 | How We Use Your Data

When you register, we ask for your name, date of birth, email address, UK address and phone number. To complete identity checks, we may also request documents such as a passport or driving licence, proof of address and, in some cases, evidence of how you fund your play. Once your account is active, we record your deposits, withdrawals, game activity, bonus usage and the messages you send our support team. We also collect technical details such as your device type, browser and IP address, which help us keep the platform secure and running smoothly.

We use your data to open and manage your account, process payments, credit promotions and answer your questions. We also rely on it to confirm that you are over 18, to meet our licence obligations and to detect fraud, bonus abuse and money laundering. Beyond that, your information helps us spot signs of harmful play so our team can step in with support or tools. If you choose to receive marketing, we use your contact details and general activity to tell you about offers that may suit you. You can switch those messages off whenever you like.

UK data protection law requires us to have a valid reason for every use of your information. We rely on several. Contract covers what we need to provide your account and process your transactions. Legal obligation covers identity verification, anti-money-laundering checks and the record-keeping expected of a UKGC-licensed operator. Legitimate interests cover fraud prevention, platform security and improving our service, always weighed against your rights. Consent applies to optional marketing and certain cookies, and you can withdraw it at any time without affecting anything you have already done.

We never sell your personal data. We share it only where there is a genuine need. This includes payment providers that handle your deposits and withdrawals, identity and verification partners that help us complete KYC checks, and technology suppliers that host our systems or provide customer support tools. We may also pass information to regulators, law enforcement or other authorities when the law requires it, and to GamStop and similar services where relevant to self-exclusion. Every partner is bound by contractual duties to protect your information and use it only for the task we have given them.

We keep personal data only for as long as there is a good reason to. While your account is open, we hold the information needed to run it. After closure, we retain certain records for the periods required by gambling and anti-money-laundering rules, which commonly means several years, so that we can answer regulator queries, resolve disputes and prove our compliance. Once the relevant period ends, we delete or anonymise the data. Records tied to self-exclusion are kept longer where necessary to make sure the protection you requested stays in place.

Under UK data protection law, you can ask to see the personal data we hold about you, request corrections to anything inaccurate, and ask us to erase information we no longer need to keep. You can also object to certain types of processing, ask us to restrict it, and request a portable copy of data you provided. If we are relying on your consent, you may withdraw it at any point. Some of these rights are limited where we must keep records by law. If you are unhappy with how we respond, you may complain to the Information Commissioner's Office.

We protect your data with layered safeguards. Information travelling between your device and our platform is secured with SSL encryption, and access to personal records is restricted to staff who need it for their role. Player funds are held separately from company money, our random number generation is independently audited, and our systems are monitored for unusual activity. No online service can promise absolute security, so we also encourage you to use a strong, unique password, keep your login details private and contact us promptly if you suspect anything is wrong.

We use cookies and comparable tools to keep you signed in, remember your preferences, protect the platform and understand how the site is used. Some are essential and cannot be switched off if you want the service to work properly, while others, such as analytics and marketing cookies, depend on your consent. You can adjust your choices at any time through your browser or our cookie settings. For a fuller breakdown of each category and how to manage it, please read our separate cookie policy.

If you would like to use any of your rights, ask a question about this policy or raise a concern, please contact our Data Protection Officer through the support channels listed in your account. Our team is available around the clock through live chat and email, and privacy requests are routed to the right specialists. We may need to confirm your identity before acting on a request, which protects you from anyone trying to access your information. We aim to respond within the timeframes set by UK law, usually within one month.

We review this policy from time to time as our services, technology and legal duties evolve, and the version in force for 2026 is the one published here. If we make a significant change, we will tell you through your account or by email before it takes effect, so you have time to read it. Minor edits, such as clearer wording, may simply be updated on this page. Continuing to use your account after a change means you accept the updated policy, but you may always close your account if you prefer. Please play responsibly. If gambling stops being fun, use our deposit limits or GamStop.